Have Questions? We’ve Got Answers.
Everything you need to know about using BenchLocker—from setting up your organization to managing documents, staff, and players.
Frequently Asked Questions
Getting Started
❓ What is BenchLocker?
BenchLocker is an all-in-one team management platform built specifically for youth sports organizations. It helps clubs securely collect, track, and manage important player and staff documents — like birth certificates, medical waivers, and certification requirements — all in one place. With role-based dashboards for administrators, coaches, and parents, it simplifies compliance and communication for everyone involved.
🌐 How do I get my own portal?
Getting started is easy! Just visit our Demo Page and requ est access. Once you subscribe, we’ll set up your custom portal — branded with your team or organization name — usually within 24–48 hours. You’ll get a personalized URL like
yourclub.benchlocker.com
and full access to all features.📱 Can I use it on my phone or tablet?
Yes! BenchLocker is fully mobile-friendly. You can access the system from any smartphone or tablet using a web browser — no app required. Whether you’re on the field or at home, everything you need is just a tap away.
❓ Do I need to install anything?
Nope! BenchLocker is a fully cloud-based system — there’s nothing to install.
You and your users can access it securely from any device with a web browser, whether it’s a computer, tablet, or smartphone. Just log in at your organization’s custom BenchLocker URL.
Players & Parents
👤 Who can see my personal info?
Your privacy is important to us. Only authorized members of your team and organization can see the personal information you provide in BenchLocker. This includes coaches, team managers, and administrators who need access to manage paperwork and requirements.
We never share your personal details with outside parties without your permission, except when required by law. You always control what information you share, and your data is protected with industry-standard security measures.
📱 Can parents upload documents from their phones?
Yes! BenchLocker is fully mobile-friendly.
Parents can upload PDFs, images (JPG, PNG), or other supported documents directly from their phone or tablet. Whether it’s snapping a photo of a birth certificate or uploading a saved file, the entire process is simple and works from any mobile browser — no app required.
👨👧👦 What if I have multiple children on different teams?
No problem! BenchLocker is designed for families with multiple athletes.
Each child will have their own Private ID, contact card and team information
👨👩👧 How do parents log in?
Parents can access the BenchLocker Parent/Player Portal by visiting their team’s unique URL (e.g.,
yourclub.benchlocker.com
) and clicking the PLAYER LOGIN button.To log in, they’ll need two things:
- Private ID (a unique 8-digit code provided by the organization)
- Player’s Last Name
If they’ve lost their Private ID, they can use the “Forgot Private ID” link on the login page to retrieve it via email.
Staff & Coaches
➕ How are staff added to the system?
Staff members like coaches, managers, and administrators are added by your organization’s team or league administrators. They control who gets access based on their roles, ensuring only authorized people can manage your team’s paperwork and information.
If you think someone should be added or removed, contact your team admin for help.
📝 Can coaches update player documents?
Yes! Coaches and authorized staff can upload and update player documents to keep everything current and organized. This helps ensure all paperwork is complete and easily accessible when needed.
If you’re a player or parent, your coach may ask you to provide or update certain documents directly.
📊 Do staff have their own dashboard?
Yes! Staff members such as coaches and team managers have their own dashboards. These dashboards help them easily track player paperwork, manage team requirements, and stay organized — all in one place.
📦 Features
📁 What kind of documents can I track?
You can track a wide variety of player and team documents, including birth certificates, medical forms, waivers, safesport certifications, coaches certifications, backgroud screenings, and any other paperwork your organization requires. BenchLocker helps keep everything organized and easy to access in one secure place.
⚙️ Can we customize requirements by team?
Absolutely! BenchLocker lets your organization set and customize document and paperwork requirements for each individual team. This ensures every team meets the specific rules and regulations they need to follow.
⏰ Is there a way to remind people of missing documents?
Yes! BenchLocker can send reminders to players and parents about any missing or incomplete documents, helping your team stay on track and paperwork complete.
📤 Can I export data to Excel?
Yes! BenchLocker allows authorized users to export player and team data into Excel spreadsheets, making it easy to analyze, share, or keep your own records. Your data is always yours.
Pricing & Support
💰 How much does BenchLocker cost?
BenchLocker offers different pricing plans designed to fit teams and organizations of all sizes. You can find detailed pricing information on our Pri cing Page . If you have any questions or need a custom plan, feel free to contact our support team!
🚫 Are there any limits on players or teams?
BenchLocker is designed to support teams of all sizes. Depending on your pricing plan, there may be limits on the number of players or teams you can manage. Check our Pricing Page for details or contact us if you need a custom solution.
🤝 Do you offer support or onboarding help?
Yes! We’re here to help you get started and make the most of BenchLocker. Our support team provides onboarding assistance, training resources, and ongoing support whenever you need it.
Just reach out to us anytime!
🆘 What happens if I need help later?
No worries! Our support team is always ready to assist you whenever you have questions or run into issues. You can reach out anytime via email and we’ll make sure you get the help you need.