{"id":233,"date":"2025-07-02T17:12:09","date_gmt":"2025-07-02T21:12:09","guid":{"rendered":"http:\/\/www.benchlocker.com\/?page_id=233"},"modified":"2025-07-13T15:17:55","modified_gmt":"2025-07-13T19:17:55","slug":"support","status":"publish","type":"page","link":"https:\/\/www.benchlocker.com\/index.php\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<style>.kb-row-layout-id233_a65bda-96 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id233_a65bda-96 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id233_a65bda-96 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id233_a65bda-96 > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id233_a65bda-96 .kt-row-layout-top-sep{height:30px;}.kb-row-layout-id233_a65bda-96 .kt-row-layout-top-sep svg{width:100%;}.kb-row-layout-id233_a65bda-96 .kt-row-layout-top-sep svg{fill:var(--global-palette1, #3182CE)!important;}@media all and (max-width: 1024px){.kb-row-layout-id233_a65bda-96 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id233_a65bda-96 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id233_a65bda-96 aligncenter has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-top-sep kt-row-sep-type-crv\"><svg viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M1000,100c0,0 -270.987,-98 -500,-98c-229.013,0 -500,98 -500,98l1000,0Z\" \/><\/svg><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column233_0ed08c-74 > .kt-inside-inner-col,.kadence-column233_0ed08c-74 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column233_0ed08c-74 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column233_0ed08c-74 > .kt-inside-inner-col{flex-direction:column;}.kadence-column233_0ed08c-74 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column233_0ed08c-74 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column233_0ed08c-74{position:relative;}@media all and (max-width: 1024px){.kadence-column233_0ed08c-74 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column233_0ed08c-74 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column233_0ed08c-74\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading233_c2e9ca-41, .wp-block-kadence-advancedheading.kt-adv-heading233_c2e9ca-41[data-kb-block=\"kb-adv-heading233_c2e9ca-41\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading233_c2e9ca-41 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading233_c2e9ca-41[data-kb-block=\"kb-adv-heading233_c2e9ca-41\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading233_c2e9ca-41 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading233_c2e9ca-41[data-kb-block=\"kb-adv-heading233_c2e9ca-41\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading233_c2e9ca-41 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading233_c2e9ca-41\">\ud83d\udee0\ufe0f BenchLocker Support<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Use the search bar below to find step-by-step guides, walkthroughs, and helpful tips.<br>Or explore by role to dive into articles made just for you.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Got a question? You\u2019re in the right place. BenchLocker\u2019s support center is designed to help administrators, coaches, and parents find answers quickly and easily \u2014 anytime, anywhere.<\/p>\n\n\n<div\n\tclass=\"betterdocs-searchbox-2gihfh4 betterdocs-blocks betterdocs-searchbox-2gihfh4 betterdocs-search-form-wrapper\">\n\t<div class=\"betterdocs-live-search\">\n\t\n\t<form class=\"betterdocs-searchform betterdocs-advance-searchform\">\n\t\t<div class=\"betterdocs-searchform-input-wrap\">\n\t\t\t<svg class=\"docs-search-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"38px\" viewBox=\"0 0 50 50\" version=\"1.1\">\n\t\t\t\t<g id=\"surface1\">\n\t\t\t\t\t<path d=\"M 21 3 C 11.601563 3 4 10.601563 4 20 C 4 29.398438 11.601563 37 21 37 C 24.355469 37 27.460938 36.015625 30.09375 34.34375 L 42.375 46.625 L 46.625 42.375 L 34.5 30.28125 C 36.679688 27.421875 38 23.878906 38 20 C 38 10.601563 30.398438 3 21 3 Z M 21 7 C 28.199219 7 34 12.800781 34 20 C 34 27.199219 28.199219 33 21 33 C 13.800781 33 8 27.199219 8 20 C 8 12.800781 13.800781 7 21 7 Z \"><\/path>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t\t<input type=\"text\" class=\"betterdocs-search-field\" name=\"s\" aria-label=\"Search Input\" placeholder=\"Search\" autocomplete=\"off\" value=\"\">\n\t\t\t<svg class=\"docs-search-loader\" width=\"38\" height=\"38\" viewBox=\"0 0 38 38\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke=\"#444b54\">\n\t\t\t\t<g fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<g transform=\"translate(1 1)\" stroke-width=\"2\">\n\t\t\t\t\t\t<circle stroke-opacity=\".5\" cx=\"18\" cy=\"18\" r=\"18\" \/>\n\t\t\t\t\t\t<path d=\"M36 18c0-9.94-8.06-18-18-18\">\n\t\t\t\t\t\t\t<animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 18 18\" to=\"360 18 18\" dur=\"1s\" repeatCount=\"indefinite\" \/>\n\t\t\t\t\t\t<\/path>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t\t<svg class=\"docs-search-close\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"38px\" viewBox=\"0 0 128 128\">\n\t\t\t\t<path fill=\"#fff\" d=\"M64 14A50 50 0 1 0 64 114A50 50 0 1 0 64 14Z\" transform=\"rotate(-45.001 64 64.001)\"><\/path>\n\t\t\t\t<path class=\"close-border\" d=\"M64,117c-14.2,0-27.5-5.5-37.5-15.5c-20.7-20.7-20.7-54.3,0-75C36.5,16.5,49.8,11,64,11c14.2,0,27.5,5.5,37.5,15.5c10,10,15.5,23.3,15.5,37.5s-5.5,27.5-15.5,37.5C91.5,111.5,78.2,117,64,117z M64,17c-12.6,0-24.4,4.9-33.2,13.8c-18.3,18.3-18.3,48.1,0,66.5C39.6,106.1,51.4,111,64,111c12.6,0,24.4-4.9,33.2-13.8S111,76.6,111,64s-4.9-24.4-13.8-33.2S76.6,17,64,17z\"><\/path>\n\t\t\t\t<path class=\"close-line\" d=\"M53.4,77.6c-0.8,0-1.5-0.3-2.1-0.9c-1.2-1.2-1.2-3.1,0-4.2l21.2-21.2c1.2-1.2,3.1-1.2,4.2,0c1.2,1.2,1.2,3.1,0,4.2L55.5,76.7C54.9,77.3,54.2,77.6,53.4,77.6z\"><\/path>\n\t\t\t\t<path class=\"close-line\" d=\"M74.6,77.6c-0.8,0-1.5-0.3-2.1-0.9L51.3,55.5c-1.2-1.2-1.2-3.1,0-4.2c1.2-1.2,3.1-1.2,4.2,0l21.2,21.2c1.2,1.2,1.2,3.1,0,4.2C76.1,77.3,75.4,77.6,74.6,77.6z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/div>\n\n\t\t\t\t<input type=\"hidden\" value=\"Search\" aria-label=\"Search Submit\" class=\"betterdocs-search-submit\" \/>\n\t<\/form>\n\n\t<\/div>\n<\/div>\n\n\n<style>.kadence-column233_a298f8-35 > .kt-inside-inner-col,.kadence-column233_a298f8-35 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column233_a298f8-35 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column233_a298f8-35 > .kt-inside-inner-col{flex-direction:column;}.kadence-column233_a298f8-35 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column233_a298f8-35 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column233_a298f8-35{position:relative;}@media all and (max-width: 1024px){.kadence-column233_a298f8-35 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column233_a298f8-35 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column233_a298f8-35\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<div\n\tclass=\"betterdocs-category-grid-wrapper betterdocs-blocks-grid betterdocs-blocks betterdocs-categorygrid-0ytojn2\">\n\t<div\n\t\tclass=\"betterdocs-category-grid-inner-wrapper layout-flex layout-1 grid betterdocs-column-3 betterdocs-column-tablet-2 betterdocs-column-mobile-1\" data-column_desktop=\"3\" data-column_tab=\"2\" data-column_mobile=\"1\" data-column_space_desktop=\"10\" data-colomn_space_tab=\"10\" data-colomn_space_mobile=\"10\">\n\t\t\n<article\n\tdata-id=\"8\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"betterdocs-category-icon\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/www.benchlocker.com\/wp-content\/plugins\/betterdocs\/assets\/admin\/images\/betterdocs-cat-icon.svg?v=4.3.12\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Parent Player Dashboard<\/h2>\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/how-do-i-log-in-to-the-player-portal\/\"><span>\ud83d\udd11 How Do I Log In to the Parent \/ Player Portal?<\/span> <\/a><\/li><li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/where-do-i-find-my-private-access-code\/\"><span>\ud83d\udd10 Where Do I Find My Player\u2019s Private Access Code?<\/span> <\/a><\/li><li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/can-another-parent-or-guardian-access-the-portal-too\/\"><span>\ud83d\udc6a Can Another Parent or Guardian Access the Portal Too?<\/span> <\/a><\/li><li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/can-i-access-the-portal-from-multiple-devices\/\"><span>\ud83d\udcf1 Can I Access the Portal from Multiple Devices?<\/span> <\/a><\/li><li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/%f0%9f%93%84-understanding-your-players-requirements\/\"><span>\ud83d\udcc4 Understanding Your Player\u2019s Requirements<\/span> <\/a><\/li><\/ul>\n<\/div>\n<div class=\"betterdocs-footer\">\n\t\n<a class=\"docs-cat-link-btn betterdocs-category-link-btn\" href=\"https:\/\/www.benchlocker.com\/index.php\/docs-category\/parent-player-portal\/\">\n\tExplore More<i class=\"fas fa-angle-right\"><\/i><\/a>\n<\/div>\n\t<\/div>\n<\/article>\n\n<article\n\tdata-id=\"11\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"betterdocs-category-icon\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/www.benchlocker.com\/wp-content\/plugins\/betterdocs\/assets\/admin\/images\/betterdocs-cat-icon.svg?v=4.3.12\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Coach \/ Manager Dashboard<\/h2>\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/%f0%9f%94%81-how-to-change-your-password\/\"><span>\ud83d\udd01 How to Change Your Password<\/span> <\/a><\/li><li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/%f0%9f%a7%91%f0%9f%92%bc-how-do-i-log-in-to-the-coach-manager-dashboard\/\"><span>\ud83e\uddd1\u200d\ud83d\udcbc How Do I Log In to the Coach \/ Manager Dashboard?<\/span> <\/a><\/li><li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/%f0%9f%93%8b-how-do-i-view-my-staff-requirements\/\"><span>\ud83d\udccb How Do I View My Staff Requirements?<\/span> <\/a><\/li><li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/%f0%9f%93%a4-how-do-i-upload-staff-requirements\/\"><span>\ud83d\udce4 How Do I Upload Staff Requirements?<\/span> <\/a><\/li><li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/%f0%9f%a7%91%f0%9f%a4%9d%f0%9f%a7%91-how-do-i-view-my-team-roster\/\"><span>\ud83e\uddd1\u200d\ud83e\udd1d\u200d\ud83e\uddd1 How Do I View My Team Roster?<\/span> <\/a><\/li><\/ul>\n<\/div>\n<div class=\"betterdocs-footer\">\n\t\n<a class=\"docs-cat-link-btn betterdocs-category-link-btn\" href=\"https:\/\/www.benchlocker.com\/index.php\/docs-category\/coach_manager\/\">\n\tExplore More<i class=\"fas fa-angle-right\"><\/i><\/a>\n<\/div>\n\t<\/div>\n<\/article>\n\n<article\n\tdata-id=\"12\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"betterdocs-category-icon\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/www.benchlocker.com\/wp-content\/plugins\/betterdocs\/assets\/admin\/images\/betterdocs-cat-icon.svg?v=4.3.12\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Administrator Dashboard<\/h2>\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/%f0%9f%a7%91%f0%9f%92%bb-how-do-i-add-a-new-player\/\"><span>\ud83e\uddd1\u200d\ud83d\udcbb How Do I Add a New Player?<\/span> <\/a><\/li><li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/%f0%9f%94%8d-how-do-player-filters-display-options-work\/\"><span>\ud83d\udd0d How Do Player Filters &amp; Display Options Work?<\/span> <\/a><\/li><li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/%e2%9a%99%ef%b8%8f-how-do-i-use-the-action-buttons-in-the-player-management-page\/\"><span>\u2699\ufe0f How Do I Use the Action Buttons in the Player Management Page?<\/span> <\/a><\/li><li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/%f0%9f%8f%92-creating-deleting-viewing-teams\/\"><span>\ud83c\udfd2 Creating, Deleting &amp; Viewing Teams<\/span> <\/a><\/li><li><a href=\"https:\/\/www.benchlocker.com\/index.php\/docs\/%f0%9f%93%a5-importing-player-data-csv-upload\/\"><span>\ud83d\udce5 Importing Player Data (CSV Upload)<\/span> <\/a><\/li><\/ul>\n<\/div>\n<div class=\"betterdocs-footer\">\n\t\n<a class=\"docs-cat-link-btn betterdocs-category-link-btn\" href=\"https:\/\/www.benchlocker.com\/index.php\/docs-category\/admin-dash\/\">\n\tExplore More<i class=\"fas fa-angle-right\"><\/i><\/a>\n<\/div>\n\t<\/div>\n<\/article>\n\t<\/div>\n\t\t<div class=\"clearfix\"><\/div>\n\t<\/div>\n\n\n<style>.kb-row-layout-id233_272251-c4 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id233_272251-c4 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id233_272251-c4 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id233_272251-c4 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id233_272251-c4 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id233_272251-c4 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id233_272251-c4 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column233_5c5314-e4 > .kt-inside-inner-col{box-shadow:20px 20px 30px 0px rgba(0, 0, 0, 0.2);border-top:4px solid transparent;border-right:4px solid transparent;border-bottom:4px solid transparent;border-left:4px solid transparent;}.kadence-column233_5c5314-e4 > .kt-inside-inner-col,.kadence-column233_5c5314-e4 > .kt-inside-inner-col:before{border-top-left-radius:12px;border-top-right-radius:12px;border-bottom-right-radius:12px;border-bottom-left-radius:12px;}.kadence-column233_5c5314-e4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column233_5c5314-e4 > .kt-inside-inner-col{flex-direction:column;}.kadence-column233_5c5314-e4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column233_5c5314-e4 > .kt-inside-inner-col{background-color:var(--global-palette8, #F7FAFC);}.kadence-column233_5c5314-e4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column233_5c5314-e4{position:relative;}@media all and (max-width: 1024px){.kadence-column233_5c5314-e4 > .kt-inside-inner-col{border-top:4px solid transparent;border-right:4px solid transparent;border-bottom:4px solid transparent;border-left:4px solid transparent;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column233_5c5314-e4 > .kt-inside-inner-col{border-top:4px solid transparent;border-right:4px solid transparent;border-bottom:4px solid transparent;border-left:4px solid transparent;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column233_5c5314-e4\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading233_213715-d8, .wp-block-kadence-advancedheading.kt-adv-heading233_213715-d8[data-kb-block=\"kb-adv-heading233_213715-d8\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading233_213715-d8 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading233_213715-d8[data-kb-block=\"kb-adv-heading233_213715-d8\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading233_213715-d8 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading233_213715-d8[data-kb-block=\"kb-adv-heading233_213715-d8\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading233_213715-d8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading233_213715-d8\">Still can&#8217;t find what you&#8217;re looking for?<\/h2>\n\n\n\n<p>Our support team is here to help! <\/p>\n\n\n\n<p><strong>Response Time:<\/strong>&nbsp;We respond to support requests ASAP, typically within 24 hours during business days.<\/p>\n\n\n\n<p><strong>For urgent issues:<\/strong>&nbsp;Please mark your priority level as &#8220;High&#8221; and include detailed information to help us resolve your issue quickly.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column233_b5ec2e-77 > .kt-inside-inner-col,.kadence-column233_b5ec2e-77 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column233_b5ec2e-77 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column233_b5ec2e-77 > .kt-inside-inner-col{flex-direction:column;}.kadence-column233_b5ec2e-77 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column233_b5ec2e-77 > .kt-inside-inner-col{background-color:var(--global-palette8, #F7FAFC);}.kadence-column233_b5ec2e-77 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column233_b5ec2e-77{position:relative;}@media all and (max-width: 1024px){.kadence-column233_b5ec2e-77 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column233_b5ec2e-77 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column233_b5ec2e-77\"><div class=\"kt-inside-inner-col\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f611-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"611\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php\/wp-json\/wp\/v2\/pages\/233#wpcf7-f611-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"611\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f611-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-container\">\n\t<p><label> Your Name (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your full name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<p><label> Email Address (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your email address\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<p><label> Organization Name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"org-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Enter your organization\/company name\" value=\"\" type=\"text\" name=\"org-name\" \/><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<p><label> Are you a current customer? (required)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"customer-status\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"customer-status\" value=\"Yes, I&#039;m a current customer\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Yes, I&#039;m a current customer<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"customer-status\" value=\"No, I&#039;m evaluating BenchLocker\" \/><span class=\"wpcf7-list-item-label\">No, I&#039;m evaluating BenchLocker<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"customer-status\" value=\"No, I&#039;m a new user\" \/><span class=\"wpcf7-list-item-label\">No, I&#039;m a new user<\/span><\/span><\/span><\/span>\n\t<\/p>\n\t<p><label> Issue Category<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"issue-category\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"issue-category\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"General Question\">General Question<\/option><option value=\"Technical Issue\">Technical Issue<\/option><option value=\"Account\/Billing\">Account\/Billing<\/option><option value=\"Feature Request\">Feature Request<\/option><option value=\"Bug Report\">Bug Report<\/option><option value=\"Integration Help\">Integration Help<\/option><\/select><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<p><label> Priority Level<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"priority-level\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"priority-level\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Low - General inquiry\">Low - General inquiry<\/option><option value=\"Medium - Issue affecting usage\">Medium - Issue affecting usage<\/option><option value=\"High - Critical system problem\">High - Critical system problem<\/option><\/select><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<p><label> Description of Issue (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"issue-description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please describe your issue or question in detail. Include any error messages, steps to reproduce, or relevant information that will help us assist you.\" name=\"issue-description\"><\/textarea><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<p><label> System Information (if applicable)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"system-info\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Browser, operating system, device type, or any other relevant technical details\" name=\"system-info\"><\/textarea><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<div class=\"form-submit\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit Support Ticket\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"support-info\">\n\t<p><strong>Response Time:<\/strong> We respond to support requests ASAP, typically within 24 hours during business days.\n\t<\/p>\n\t<p><strong>For urgent issues:<\/strong> Please mark your priority level as \"High\" and include detailed information to help us resolve your issue quickly.\n\t<\/p>\n<\/div>\n<style>\n.support-ticket-section {\n background: #f8f9fa;\n padding: 30px;\n border-radius: 8px;\n margin: 40px 0;\n}\n\n.support-ticket-section h3 {\n color: #333;\n margin-bottom: 10px;\n font-size: 24px;\n}\n\n.support-ticket-section > p {\n color: #666;\n margin-bottom: 25px;\n font-size: 16px;\n}\n\n.form-container label {\n display: block;\n margin-bottom: 20px;\n font-weight: 600;\n color: #333;\n}\n\n.form-container input[type=\"text\"],\n.form-container input[type=\"email\"],\n.form-container select,\n.form-container textarea {\n width: 100%;\n padding: 12px;\n border: 1px solid #ddd;\n border-radius: 4px;\n font-size: 14px;\n margin-top: 5px;\n}\n\n.form-container textarea {\n min-height: 120px;\n resize: vertical;\n}\n\n.form-container input[type=\"radio\"] {\n margin-right: 8px;\n margin-top: 8px;\n}\n\n.form-container .wpcf7-list-item {\n margin-bottom: 8px;\n}\n\n.form-submit {\n margin-top: 25px;\n}\n\n.form-submit input[type=\"submit\"] {\n background: #007cba;\n color: white;\n padding: 12px 30px;\n border: none;\n border-radius: 4px;\n font-size: 16px;\n cursor: pointer;\n transition: background 0.3s;\n}\n\n.form-submit input[type=\"submit\"]:hover {\n background: #005a87;\n}\n\n.support-info {\n margin-top: 25px;\n padding-top: 20px;\n border-top: 1px solid #ddd;\n}\n\n.support-info p {\n margin-bottom: 8px;\n font-size: 14px;\n color: #666;\n}\n\n.support-info strong {\n color: #333;\n}\n\n@media (max-width: 768px) {\n .support-ticket-section {\n padding: 20px;\n margin: 20px 0;\n }\n \n .support-ticket-section h3 {\n font-size: 20px;\n }\n}\n<\/style><input type=\"hidden\" id=\"hostbox_recaptcha_nonce\" name=\"hostbox_recaptcha_nonce\" value=\"03219e11a9\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php\/wp-json\/wp\/v2\/pages\/233\" \/><input type=\"hidden\" name=\"recaptcha_response\" class=\"recaptcha-v3-response\" value=\"\"><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udee0\ufe0f BenchLocker Support Use the search bar below to find step-by-step guides, walkthroughs, and helpful tips.Or explore by role to dive into articles made just for you. 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Still&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-233","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Bench Locker<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.benchlocker.com\/index.php\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Bench Locker\" \/>\n<meta property=\"og:description\" content=\"\ud83d\udee0\ufe0f BenchLocker Support Use the search bar below to find step-by-step guides, walkthroughs, and helpful tips.Or explore by role to dive into articles made just for you. 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